Who we are
Hitched Towbars is a trading name of Hitched Towbars Limited, a company registered in England and Wales (company number 16070916). Our registered office is 4 Woodland Walk, Collingham, Newark, NG23 7QX. We are responsible for the personal information described in this policy.
For anything about your personal information, email contactus@hitchedtowbars.co.uk, call 0330 223 2722 or write to us at the address above.
What we collect
We collect the information you give us, and some information about how you use our website.
- Contact details: your name, email address, phone number and fitting address, when you ask for a quote, book a fitting or send us a message.
- Vehicle details: your registration, make, model and year, and your answers about your vehicle. When you enter a registration, we look up the vehicle's details.
- Photos you upload, for example of a motorhome's towing area.
- Booking and order details: the work and products you order, fitting dates, deposits, payments and your messages with us.
- Payment details: card payments are taken by Stripe, SumUp or BigCommerce. We never see or store your full card number.
- Website use: the pages you visit, buttons you click, your device and browser, your rough location (town or city, worked out from your IP address) and how you found us. Our cookie settings page explains this in full.
How we use it, and why we're allowed to
We only use your information when the law allows us to, and we don't make decisions about you by automated means alone.
- To give you a quote, book and carry out your fitting, supply products and take payment. This is needed to enter into or carry out a contract with you.
- To answer your questions and keep you updated, including following up a quote you asked for. This is in our legitimate interests in running our business and looking after customers.
- To keep accounts and records for tax. This is a legal obligation.
- To keep our website and systems secure, prevent fraud and fix problems. This is in our legitimate interests.
- To understand how our website is used and to measure our adverts, using analytics and marketing cookies. We only do this with your consent, which you can withdraw at any time.
Who we share it with
We don't sell your personal information. We use trusted companies to help run our business, and they only use your information to provide their service to us. We may also share information when the law requires it, or with professional advisers such as our accountants.
- Our fitters, who need your name, address, phone number and vehicle details to carry out your fitting.
- Vercel and Supabase, which host our website and our customer and booking system.
- MaintainX, which we use to organise jobs.
- Google, for our business email and calendars and, with your consent, Google Analytics and Google Ads.
- SendGrid, which sends our emails.
- PostHog, for website analytics, with your consent.
- Vehicle Data Global, which looks up vehicle details from a registration.
- Stripe, SumUp and BigCommerce, which take payments and run our online shop checkout.
Transfers outside the UK
Some of these companies are based in, or process information in, the European Economic Area or the United States. Where your information leaves the UK, it is protected by UK adequacy regulations, including the UK-US data bridge, or by the UK's approved contract terms.
Keeping it safe
We use encrypted connections, encrypt sensitive customer details in our systems, and only give access to the people who need it.
How long we keep it
We only keep your information for as long as we need it:
- Enquiries and quotes that don't go ahead: 2 years from our last contact.
- Bookings, orders and payment records: 6 years after the end of the financial year they relate to, as required for tax.
- Messages from our contact form: 2 years.
- Website session recordings: 30 days.
- Other website analytics: up to 14 months in Google Analytics and up to 7 years in PostHog.
Your rights
You can ask us to do any of the following, and you can withdraw your consent to analytics and marketing cookies at any time on our cookie settings page. Contact us using the details above; we'll reply within one month, and there's no charge.
- Give you a copy of the personal information we hold about you.
- Correct it.
- Delete it.
- Limit how we use it, or stop using it.
- Give it to you in a format you can take elsewhere.
Complaints
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We'll update this page if anything changes. Last updated 5 November 2026.