Warranty Information
Your Peace of Mind with Every Towbar Fitting
At Hitched Towbars, we stand behind every fitted product with comprehensive warranty coverage. Your investment is protected with both manufacturer warranties and our own guarantee.
Every product comes with manufacturer warranty coverage, ensuring quality and reliability from day one.
Beyond manufacturer warranty, we provide our own 3-year guarantee on all works and parts fitted by us for complete peace of mind.
Reach out to our team via phone or email for swift assistance with any warranty claims or questions.
All products come with a full manufacturer warranty. The duration and terms of this warranty may vary depending on the specific product and manufacturer specifications.
What's Covered:
- Manufacturing defects and material faults
- Product performance issues under normal use
- Replacement or repair as per manufacturer terms
Please refer to the manufacturer's documentation included with your product for detailed warranty terms, conditions, and duration specific to your purchase.
In addition to the manufacturer's warranty, we provide our own comprehensive 3-year guarantee on all works and parts. This demonstrates our confidence in our products and installation services.
Our Guarantee Covers:
- Defects in workmanship relating to the installation
- Issues arising from the use of faulty materials
- Professional rectification of covered issues
To ensure fair and appropriate warranty coverage, certain conditions are excluded from our guarantee. Please review these exclusions carefully.
Our Guarantee Does NOT Cover:
- Damage caused by accidents, misuse, or negligence
- Normal wear and tear from regular usage
- Modifications or repairs made by unauthorized parties
- Damage from improper use or exceeding weight limits
How to Make a Warranty Claim
1. Gather Information
Collect your proof of purchase and prepare a detailed description of the issue you're experiencing.
2. Contact Our Team
Reach out to our customer service team with your warranty claim details and any supporting documentation.
3. Resolution
We'll inspect the installation if required and work quickly to resolve your warranty claim.
To claim under our guarantee, please contact our customer service team with your proof of purchase and a description of the issue. We reserve the right to inspect the installation before approving any claims.
Frequently Asked Questions
Still Have Questions?
Our customer service team is here to help with any warranty questions or concerns. Don't hesitate to reach out for clarification or assistance.