Who We Are
Hitched Towbars is a trading name of Hitched Towbars Limited, registered in England and Wales. We decide how your personal information is used, so we are the controller of it. If you have a question about your information, email contactus@hitchedtowbars.co.uk or call 0330 223 2722.
Last updated 9 November 2026.
What We Collect
We collect what you give us and a little that your browser sends automatically.
- Quotes and bookings: your name, email address, phone number, home and fitting address, vehicle registration and details, the towbar and options you choose, anything you write in the notes, and any photos you send.
- Contact form: your name, email address, phone number and message.
- Number plate orders: the plate text and style, your name and email address. Card details go straight to our payment provider and never reach us.
- Fitting deposits: the date you choose and the result of your payment. Card details go straight to our payment provider.
- Advertising: if you arrive from an advert, the advert's click identifier is stored with your enquiry so we know which adverts work.
- Technical information: your internet address, browser and the pages you visit, used to keep the site secure and, with your consent, for analytics.
Why We Use It, and Our Lawful Basis
We only use your information where the law allows it.
- To give you a quote, arrange and carry out your fitting, take payment and deliver your order. This is needed to enter into or carry out our contract with you.
- To keep records of jobs, orders and payments for tax and accounting. This is a legal obligation.
- To follow up on a quote you asked for and answer your messages. This is in our legitimate interests, and you can ask us to stop at any time.
- To keep the website and our systems secure, stop abuse and look into problems. This is in our legitimate interests.
- To measure our advertising and understand how the website is used. Cookies and session recordings are only used with your consent. Basic counts that store nothing on your device are in our legitimate interests (see Cookie Settings).
Who We Share It With
We share your information only with the companies that help us run the business, under contracts that require them to protect it and use it only for us.
- Our back office system, which holds enquiries, jobs, bookings and orders. It is hosted by Vercel and its database by Supabase.
- MaintainX, which our fitters use to manage jobs.
- Twilio SendGrid, which sends our emails.
- Stripe, which takes payments for number plates, and SumUp, which takes fitting deposits.
- Vehicle Data Global, which looks up your vehicle from its registration.
- Google, for advertising measurement, Google Analytics and Google Tag Manager, and for the calendars our fitters use.
- PostHog, for website analytics, on servers in the European Union.
- BigCommerce, which runs our online shop.
- Adobe Fonts, which supplies the website's fonts and sees your internet address when they load.
- Our accountants and professional advisers, and the police or authorities where the law requires it.
Transfers Outside the UK
Some of these companies, including Vercel, Twilio SendGrid, MaintainX, Stripe, Google and BigCommerce, may handle your information in the United States or elsewhere outside the UK. Where they do, the transfer is protected by the UK's adequacy regulations, including the UK-US data bridge, or by the UK's International Data Transfer Addendum to the standard contractual clauses.
How Long We Keep It
We keep your information only as long as we need it.
- Enquiries and quotes that don't become a booking: 2 years.
- Jobs, orders, invoices and payment records: 6 years, as tax law requires, after which your contact details are removed.
- Contact form messages: 1 year.
- Records of the emails we send you: 1 year.
- Analytics data and session recordings: no longer than 12 months.
- Security logs: a short time, normally no more than 30 days.
Your Rights
You have the right to ask for a copy of your information, to have it corrected, to have it deleted, to restrict or object to how we use it, and to receive it in a portable format. Where we rely on your consent, you can withdraw it at any time, for cookies using Cookie Settings. To use any of these rights, email contactus@hitchedtowbars.co.uk. We will reply within one month.
We don't make decisions about you using automated means alone.
Complaints
If you're unhappy with how we have used your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes to This Notice
We will update this notice when how we use your information changes. The date at the top shows when it last changed.